Support

VisionVerse is a hub that lets you play every Dora world — Dora Dungeons and Cozy Dora today, more on the way — from one operator ID.

• Open the app, tap Create Account, and enter your email. No password required.
• You will land on the Hub. Tap Dora Dungeons or Cozy Dora to jump into either world.
• Your progress syncs across every device signed in to your operator ID (up to five simultaneously).

If you re-installed the app or switched devices and your Station Pass or in-app purchases aren’t showing:

• Make sure you are signed in with the same email you used to purchase.
• Open Profile → Restore Purchases. Wait 10-20 seconds — the app checks the App Store / Play Store for entitlements linked to your platform account.
• On iOS, purchases restore against your Apple ID. On Android, they restore against your Google account signed into the Play Store on that device.
• If nothing restores, verify in your Apple ID subscriptions (Settings → your name → Subscriptions) or Play Store subscriptions (profile picture → Payments & subscriptions) that Station Pass is active there.

Cloud saves are attached to your operator ID and roll forward the moment a session ends. If a device seems out of date:

• Ensure both devices are online. Cloud sync needs a working data connection when you open and when you close each session.
• Fully close the child game (Dora Dungeons or Cozy Dora), wait five seconds, and re-open. This forces a fresh sync on entry.
• Sign out of Profile and sign back in. This re-fetches the latest cloud snapshot.
• If you have multiple accounts, double-check that both devices are signed in to the same email address.

VisionVerse uses passwordless sign-in. You only need your email.

• Confirm you are typing the same email you originally signed up with. Emails are matched exactly and case-insensitively.
• If the app says "No account found for this email," tap the Create Account tab and enter the email again — you will get a brand-new operator ID.
• If you originally signed up on one platform (say iOS) and want to sign in on another (say Android), use the exact same email address. The account is tied to the email, not the device.
• There is no password to reset because there is no password at all.

Station Pass is a recurring subscription billed by the platform you bought it on. We do not process cancellations or refunds ourselves — only Apple or Google can.

• iOS: Settings → your name at the top → Subscriptions → VisionVerse → Cancel Subscription.
• Android: open the Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → VisionVerse → Cancel.
• To request a refund, use the Report a Problem flow on the App Store (reportaproblem.apple.com) or the Refunds section in Google Play Help. Both platforms decide refunds at their discretion.
• Cancelling stops future renewals; you keep access to Pro benefits until the current period ends.

Voice input is used by Cozy Dora and by some voice-driven features in Dora Dungeons. If the mic seems broken:

• iOS: Settings → VisionVerse → toggle Microphone on.
• Android: Settings → Apps → VisionVerse → Permissions → toggle Microphone on.
• If TTS narration cuts off when you start speaking, that is normal — the system briefly hands audio focus to your voice input, then hands it back.
• Bluetooth headsets that show battery warnings or route-change beeps can sound like the app is beeping. Try switching to the phone speaker to isolate.

You can permanently delete your operator profile and all associated cloud saves from inside the app: Profile → Delete Account. Type DELETE to confirm. Deletion is immediate and irreversible.

For the full policy and what data is removed, see the account deletion guide.

VisionVerse supports iOS 15 and later, and Android 6.0 (API 23) and later. The app is optimized for phones and tablets in portrait orientation. Gamepad passthrough (USB and Bluetooth HID) works in Dora Dungeons on both platforms.

The best way to contact us is by leaving a review on the App Store or Google Play. We read every review — positive, negative, or just curious — and often reply directly in the store, or roll fixes into the next release.

If your issue is urgent and you can’t reach us through a review, try the troubleshooting steps above — they cover the majority of what we’d walk you through anyway.

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• Terms of Use
• Delete your account