Delete Your Account
Everything you need to know to permanently delete your Dora Station operator account and the data associated with it. Deletion happens in-app and is immediate.
Delete from inside the app
If you can still sign in to Dora Station, this is the fastest route. The account is wiped instantly and you never have to wait for support.
- Open Dora Station.
- Go to Profile (bottom bar).
- Scroll down and tap Delete Account.
- Enter your password to confirm — this proves the request is really you.
- Tap Delete permanently.
You will be signed out immediately and returned to the login screen. Your account is gone from our live systems within seconds.
Can't sign in?
If you have lost access to your account (uninstalled the app, or the device is no longer yours), the fastest way to reach us is by leaving a review on the App Store or Google Play. We read every review and can process deletion requests referenced there within a few business days.
Please include the email address associated with the account so we can verify ownership before removing anything.
What we delete
When you delete your Dora Station account, the following is permanently erased from our live systems:
- Your operator profile — username, email, avatar preferences.
- Cloud saves for every child app (Dora Dungeons, Cozy Dora, etc.) associated with your operator ID.
- Any content you created inside Cozy Dora — messages, character configurations, saved worlds.
- Registered push-notification tokens for all your devices.
- Your entitlement records — Station Pass subscription, legacy migration flags, IAP transaction IDs.
What we keep (and why)
A small amount of information is retained for legal, security, or operational reasons even after deletion:
- Anonymised billing audit records — required by tax law and payment-processor terms. These contain no personally identifying information; only transaction IDs, product IDs, timestamps, and success/failure outcomes.
- Fraud, abuse, and security logs — retained for up to 12 months to protect other operators. IP addresses in these logs are truncated after 30 days.
- Encrypted backups — deleted account data may remain in offline backups for up to 30 days before being fully purged as backups rotate. Backups are not accessed except to recover from catastrophic outages.
Timeline
Once your deletion is processed:
- Within seconds (in-app) or 7 business days (email) — your account and cloud saves are removed from live systems. You will no longer be able to sign in with the same credentials.
- Within 30 days — the last encrypted backup containing your data is rotated out and permanently erased.
- After 12 months — anonymised fraud/security logs referencing your former account are purged.
If you have an active Station Pass
Deleting your account does not automatically cancel an active Apple App Store or Google Play subscription — those are billed by the platform, not by us, and only the platform can cancel them.
Before or after deletion, please also cancel your subscription:
- On iPhone / iPad: Settings → your name at the top → Subscriptions → Dora Station → Cancel Subscription.
- On Android: open the Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Dora Station → Cancel.
- You can also request a refund from the platform (Apple, Google) directly. We do not process subscription refunds ourselves.
Questions or issues
If your deletion request doesn’t go through, or you need help with anything account-related, reach us by leaving a review on the App Store or Google Play — we read every one.